Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
FAQ
Do you sell to consumers?
Patron Network supplies products strictly to business customers. By placing an order, you confirm that you are acting in the course of business and not as a consumer.
What type of customers do you serve?
No. This website is intended for business use only. Consumer rights, including cooling‑off periods, do not apply.
How do I place an order?
Orders can be placed directly through our website. You must provide accurate business details, including company name and billing information.
What payment methods do you accept?
We accept secure online payments through PayPal, which supports all major Credit & Debit cards. Full payment is required before dispatch.
Are prices shown with or without VAT?
Prices are shown excluding VAT unless stated otherwise. VAT is added at checkout where applicable.
Do you offer returns?
Business customers do not have a cooling‑off period. Returns are accepted only at our discretion and may be subject to restocking fees.
What if my item is faulty?
If an item is faulty, contact us immediately with evidence. Faulty items are handled through the manufacturer’s warranty process.
Do you offer warranties?
All products are covered by the manufacturer’s warranty only. Warranty terms vary by brand.
How long does shipping take?
Shipping times depend on stock availability, courier service, and destination. Delivery times are estimates only.
Do you ship internationally?
Yes. International customers are responsible for import duties, taxes, and customs clearance.
What happens if my order arrives damaged?
Report any damage within 48 hours of delivery and provide evidence. We will assist with resolving the issue.
Can I track my order?
Yes. Tracking information is provided once your order has been dispatched.
Can I change or cancel my order?
Orders cannot be changed or cancelled once processed, especially for special‑order items. You can contact support and we will try to help you where possible.
How do I contact support?
You can contact us by email at info@patronnetwork.com
