Refund and Returns Policy

Last updated: February 2026

This policy applies to business customers only. Consumer cancellation rights do not apply. Returns are accepted only at our discretion and subject to the conditions below.

Non‑returnable items:

• Special‑order items
• Custom‑configured products
• Software licences
• Digital downloads
• Consumables
• Used items
• Installed items
• Modified items
• Items without original packaging

Faulty items:

If an item is faulty:

• Contact us immediately
• Provide evidence such as photos or video
• We will assist with the manufacturer’s warranty process

Faults caused by misuse, incorrect installation, or unauthorised repair are excluded.

Discretionary returns:

If we approve a return:

• Item must be unused and unopened
• An RMA is required
• Return shipping is your responsibility
• A restocking fee of 10 to 30 percent may apply

Refunds:

• Processed within 5 to 10 business days after inspection
• Deductions may apply for missing accessories, damaged packaging, signs of use, or restocking fees
• Refunds are issued to the original payment method

Incorrect or missing items:

Report within 48 hours of delivery

Contact:

• Email: info@patronnetwork.com
• Address: Unity House, Fletcher Street, Bolton, BL3 6NE